This page covers solutions to common issues you might encounter while using Beam, along with answers to frequently asked questions.
Common issues and solutions
I can't connect to my RFID reader
- If using Bluetooth, make sure Bluetooth is enabled on your device.
- Verify that the reader is powered on and fully booted.
- Ensure your device and the reader are on the same WiFi network.
- Restart the RFID reader and wait for it to fully boot.
- Close and reopen the Beam app.
- If the reader is battery-powered, check that the battery is sufficiently charged.
Scanned tags are showing as Unknown
- Make sure item identification is enabled in Scanner Settings.
- Check your EPC settings and ensure tags are encoded in the expected format.
- Update your item list by pulling to refresh new items may not yet be cached locally.
- Verify that the tag format matches what Beam expects (check EPC configuration).
The app says I'm offline but I have internet
- Check that your device is connected to WiFi or mobile data.
- Wait a moment Beam performs a health check to verify actual connectivity, which may take a few seconds.
- Close and reopen the app to trigger a fresh connection check.
- Try switching to a different WiFi network or using mobile data to rule out network-specific issues.
My Stock Take accuracy is very low
- Ensure you have scanned all areas where items might be stored missed zones will result in missing items.
- Adjust the reader's TX power level. Higher power covers more area but may also read tags from outside the target zone.
- Scan slowly and steadily. Moving too fast through an area can cause the reader to miss tags.
- Check for damaged or poorly placed RFID tags that may not be readable.
- Verify that the expected amounts in the Stock Take are correct before assuming scan results are wrong.
I can't see certain features
- Check your user role some features are restricted to Superuser or Admin roles.
- Check the organization configuration certain features may be disabled for your organization by an administrator.
My printer isn't printing
- Check that the printer shows as online in the Devices section.
- Verify the connection try removing and re-adding the printer.
- Check that the printer has paper and ribbon loaded correctly.
- Run the printer's auto-calibration to ensure it detects labels properly.
- Check that the configured label size matches the physical labels loaded in the printer.
Data isn't syncing
- Check that both devices have an active internet connection.
- Wait a moment sync may take a few seconds depending on the amount of data.
- Pull to refresh on the relevant screen to trigger a manual sync.
- Check the connection status indicator to confirm your device is connected.
Frequently asked questions
How many items can Beam handle?
Beam is designed to work with inventories of any size. The app uses smart loading and pagination to handle large datasets efficiently, so performance remains smooth whether you have hundreds or hundreds of thousands of items.
Can I use Beam without RFID?
Yes. While RFID scanning is one of Beam's strongest features, you can also use barcode scanning, QR code scanning, or manual entry. RFID is not required to use the app.
Can multiple people scan at the same time?
Yes. Multiple team members can scan simultaneously, and all results sync in real time. This is especially useful during large Stock Takes where different people can cover different zones.
Is my data secure?
Yes. All data is encrypted in transit and at rest. User access requires a verified email and password. Data is stored securely in the cloud, and access is controlled through role-based access control (RBAC).
Can I export my data?
Yes. Beam supports exporting data to Excel (.xlsx) and PDF formats. You can export item lists, Stock Take results, order summaries, and more.
What happens if I delete an item?
Deleting an item removes it from the active inventory. Any linked EPCs and location assignments are updated accordingly. Historical data such as past Stock Take results and order records may be preserved for audit purposes.
Can I undo an action?
Most changes can be corrected by editing the affected record. Stock adjustments create a history trail so you can see what changed and when. For irreversible actions like deleting items, Beam shows a confirmation dialog before proceeding.
How do I get support?
If you need help that is not covered in this documentation:
- Contact your organization's administrator for account and permission issues.
- Visit the Beam support portal for technical support and bug reports.
- Reach out to the Beam team directly for sales, partnership, or enterprise inquiries.